Privacy Policy – Tiseer Welfare Trust

Privacy Policy

At Tiseer Welfare Trust, we are fully committed to keeping your personal data secure and confidential. This privacy policy explains why we collect and use your personal data, when we may share it with others, and what your rights are.

We are open and transparent about how we use your data so that you can make informed decisions and feel confident in your relationship with us.

Contact Details

Phone: 0330 127 2544
Email: support@tiseerwelfaretrust.com
Address:
Tiseer Welfare Trust
22 Pickwick House
Henry Dickens Court
St. Anns Road
London
W11 4DP

Who We Are

Tiseer Welfare Trust is a UK-based independent humanitarian and development charity working to create a fairer and more compassionate world.

Your Rights Over Your Personal Data

Direct Marketing: You can opt out of marketing communications at any time by contacting us.
Withdraw Consent: If you have given consent for us to use your data, you can withdraw it at any time.
Access: You have the right to request a copy of the personal data we hold about you.
Object or Restrict Processing: You can request that we stop using your data or restrict how we use it.
Data Portability: You can ask us to transfer your data to another organisation.
Erasure: You can request that we delete your data in certain situations.
Rectification: You can ask us to correct or update any incorrect or incomplete data.

To exercise these rights, please contact us using the details listed above.

Privacy Statement for Our Supporters

If you are a volunteer, please refer to the ‘Privacy Statement for Our Employees’ section.

When We Collect Your Data

When you donate or leave a bequest
When you sign up for campaigns, newsletters, or events
When you contact us via phone, email, post, or website
When you interact with us on social media
When you make purchases from our charity shops

Why We Use Your Data

To process donations, bequests, and purchases
To manage Gift Aid and donation platforms
To keep you informed (if you’ve given consent)
To respond to queries and confirm transactions
To personalise your experience and improve our services

Other Sources of Data

We primarily collect personal data via our own website donation forms. We may also receive data from:

Platforms like JustGiving, Facebook, MyTenDays, and MyTenNights if you have given them consent to share your data
Partnered will-writing services for bequests
Refinitiv or other public databases for due diligence checks (for large donations)
Services such as Royal Mail and the Fundraising Preference Service to update your contact preferences
Public sources like Charity Commission, Companies House, and social media for major donor research
Integrated payment systems on our website

Sharing Your Data

We may share your data with:

Marketing service providers (with consent)
Data verification and cleaning services
HMRC for Gift Aid claims
Law enforcement (if legally required)
Event organisers (for health and safety)
Secure payment processors (PCI DSS certified)
Digital advertisers and social media (if you’ve consented)
Refinitiv for donor due diligence
Cloud and software providers

All shared data is protected through legal agreements to ensure security and prevent misuse.

Legal Basis for Processing Your Data

Consent (e.g., for marketing emails or SMS)
Contractual necessity (e.g., for donations or event registration)
Legal obligations (e.g., tax reporting, Gift Aid)
Legitimate interests (e.g., postal mailings, social media ads), provided your rights are not overridden

Privacy Statement for Our Employees

This applies to employees, volunteers, interns, apprentices, contractors, and job applicants.

When We Collect Employee Data

When you apply for a role or volunteer position
When administering employment (e.g., appraisals, leave)
When you use our systems or attend training
When CCTV records are made onsite

Why We Use It

To recruit and manage staff and volunteers
To process pay, pensions, and expenses
To comply with health and safety laws
For safeguarding and internal investigations
For planning and organisational strategy

Sources and Sharing of Employee Data

We may receive data from:

Refinitiv and other background check providers
DVLA or publicly available sources

We may share data with:

HMRC and law enforcement (if required)
Payroll, pension, and HR providers
Insurance companies
DBS or former employers
Software and storage providers

Legal Basis for Employee Data

Performance of a contract
Legal compliance
Legitimate interest (e.g., planning)
Vital interest (e.g., emergencies)

Use of Cookies

Our website uses cookies to:

Enable donation processes
Analyse visitor behaviour
Improve content layout and functionality

You can turn off cookies in your browser settings. Embedded content from platforms like YouTube or Facebook may also use their own cookies.

Use of Profiling

We may use profiling to tailor communications and improve fundraising efforts. This may include analysis from data providers such as Experian.

You can opt out of profiling at any time by contacting us.

How Long We Keep Data

We keep personal data according to legal and operational requirements. For example, Gift Aid data must be retained for at least seven years for HMRC compliance.

Changes to This Privacy Policy

We review this privacy policy regularly. Any significant changes will be posted on our website.

Last updated: 24 May 2025

How to Make a Complaint

If you have concerns about how we’ve handled your data, please contact us using the details provided above.

If you’re not satisfied, you can contact the Information Commissioner’s Office (ICO) at:
https://ico.org.uk/global/contact-us/